Medical Front Desk Representative - Marietta Bilingual Job at Eye Consultants of Atlanta PC, Marietta, GA

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  • Eye Consultants of Atlanta PC
  • Marietta, GA

Job Description

Job Description

Job Description

Job Description

Job:

Front Desk

EEOC:

Admin Support

Status:

Non-Exempt

Department:

Front Desk

Position Overview: Front desk personnel is the face of the office. Greet patients upon arrival, update patient information, answer high volume multi-line phone systems, transfer calls, schedule appointments, answer questions, Collect balances, copays, and manage the flow of traffic in the office.

Responsibilities:

  • Welcomes patients and visitors to the medical office by greeting patients and visitors in person and on the telephone and answering inquiries or referring questions to other staff members.
  • Scan appropriate documents into EMA.
  • Verify insurance benefits and eligibility.
  • Collect outstanding balances, deductibles, copays due at the time of check-in.
  • Ability to multitask
  • Schedule patient's follow-up appointment
  • Answer multi-line phones and handle the patient's needs or directly to the appropriate party.
  • Call patients to remind them of upcoming appointments.
  • Schedule new, follow-up appointments and adjust existing appointments.
  • Respond to voicemails, in a timely manner.
  • Maintain schedule templates for multiple doctors.

Required Skills/Abilities:

  • Personality and demeanor to deal with the public or distraught patients.
  • Basic office skills to perform a variety of clerical duties such as typing and filing.
  • Good organizational skills.
  • Be empathetic and calm
  • Excellent communication, organizational, and time management skills.
  • Customer service, computer, and telephone skills.
  • Meticulous attention to detail.

Qualifications:

  • Excellent communication, organizational and time management skills.
  • Customer service, computer, and telephone skills.
  • Meticulous attention to detail.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to lift up to 25 pounds at times.
  • Must be willing to travel if need for business needs.

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