Summary
Provide the robotic programming and other professional, technical expertise necessary to support quality integration, assistance/start up, and customer training associated with the company's products on time and on budget as well as ensure meeting traditional customer service expectations of customers of industrial products. To be a critical part of a project (on-site or off-site); with the ability to make technical decisions, discretionary and independent judgment decisions at any time necessary while maintaining all communication with the project manager.
Essential Functions
· Provide the technical expertise required for integration, programming, assistance, and service of robotic cells, including planning/writing of programming code as necessary, to ensure the end product meets functional goals expected of the product on required schedules.
· Help to control costs associated with support of the product and project commitments to meet budgeted guidelines by successfully managing a workplan.
· Work with Integration Manager, Shop Team Leads/Supervisors and Production Manager to provide support of projects in the shop. When assigned as the lead to projects, keep the Integration Supervisor informed on the status of the project whether it is in-house or on-site.
· Ensure all project documentation (Tech Checklist, Integration QC Sheets, Operator Instructions, etc.) is completed and saved in the correct location for each project.
· Make timely recommendations to other departments to achieve quality improvements or lowering of design, build, and programming costs. Draw from experience of testing and operating products; training programs; or customer inputs.
· When assigned by Integration Manager, assist in handling incoming calls for service assistance or parts orders consistent with the company's Spare Parts Order Policy or other comparable policies. When assigned by the Integration Manager, must be willing to perform on-site service.
· Maintain policy that if Acieta built equipment assisted and in production at customer's site is down, it receives highest priority attention for service unless instructed otherwise by Acieta management. Keep Acieta Integration Manager informed on a daily basis of customer complaints or dissatisfaction.
· Follow all established customer service procedures and practices (i.e. telephone log of service calls, trip report log and file, reference file of Service Manuals and "Engineering Bulletins" from Fanuc or other robot vendors) to maintain an orderly reference file in Customer Service Office. This also includes necessity to maintain a clearly documented record of software files for his/her project that can be easily accessed by any technician to restore a cell in the field.
· Utilize various software programs available within Acieta to assist with computer utilization goals of the company.
· May be required to back up other techs on larger projects and assist the lead tech on projects where required.
· Must show proficiency in setting up a robot including but not limited to IRS, I/O configuration, Mastering, Aux axis, etc.; in the setup and application of DCS with Safe I/O; and in all levels of robotic system recovery.
· Train customers on the use and operation of robotic cells either on-site or at Acieta.
· Attend and successfully complete specific application Fanuc training classes.
· Work with all robot technicians to transfer any new technical information that has been received or learned in the shop, field, or training class.
· Carry out other tasks and assignments as requested by immediate supervisor.
Education, Experience, and Skills Requirements
Education and/or Experience
· Associate's degree (A.A.) or equivalent from two-year College or technical school offering specialized robotic training; or one to two years related experience.
Language Skills
· Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
· Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of business community.
· Ability to write speeches and articles for publication that conform to prescribed style and format.
· Ability to effectively present information to top management, public groups, and/or boards of directors.
Mathematical Skills
· Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.
· Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
· Ability to define problems, collect data, establish facts, and draw valid conclusions.
· Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Licenses and Other Requirements:
· Must have and maintain a valid driver's license and maintain a good driving record in order to be insured by Acieta's automobile insurance.
· Must be at ease working with others of essentially equal or even greater technical expertise and experience of an effective manner.
· Must be able to travel. Position may require up to 70% travel.
· Must have the ability to make independent, advanced and technological decisions with projects while maintaining communications with Project Managers to complete project and customer satisfaction.
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to stand, sit, reach with hands and arms, and talk or hear. The employee is occasionally required to walk; climb or balance; and stoop, kneel, crouch, or crawl.
· The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
· Ability to perform rigorous physical activities required by industrial manufacturing tasks.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
· While performing the duties of this job, the employee regularly works near moving mechanical parts and is regularly exposed to risk of electrical shock. The employee is frequently exposed to fumes or airborne particles and extreme heat. The employee occasionally works in high, precarious places and with explosives and is occasionally exposed to toxic or caustic chemicals, extreme cold, and vibration.
· The noise level in the work environment is usually loud.
Compensation details: 24-30 Hourly Wage
PI62301f4bc7d9-31181-35510986
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