SAP Basis Consultant Job at Noblesoft Technologies, Allegany, NY

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  • Noblesoft Technologies
  • Allegany, NY

Job Description

Job Description

Strong knowledge of IT Service Management SAP Basis and SAP Applications rnHandson experience with SAP Basis activities SAP release version upgrades and infrastructure updates for cloud customers rnWorking experience with SAP HEC SAP S/4HANA or any other cloud solution. rnHandson experience with infrastructure operations network interfaces and Load Balancer topicsrnStrong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solutionCloud architecture and IT technical infrastructure knowhowrnKnowledge of/certification in one of Azure AWS or GCP fundamentalsrn (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update & management Training freshers coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

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